The largest student-led movement for global health
Volunteer Resource Site
No-Refund & Cancellation Policy
Global Brigades Health and Development (i.e. “Global Brigades Canada”) is a registered charity under the Income Tax Act. Confirmation of Global Brigades Canada’s registered charity status can be found here. To provide official donation receipts for income tax purposes we must follow Canada Revenue Agency regulations:
Monetary donations must be made directly to Global Brigades Health and Development.
Cash donations or cheques issued to individuals or his/her Chapter are considered a personal gift and NOT a qualifying donation.
If a donor wishes to receive a tax receipt, donations must be made under the donor’s name.
Please refer to the details to the right for policies regarding different types of cancellations. If you have any questions, please contact your Program Associate. If you’re unsure who your Program Associate is, please contact firstname.lastname@example.org.
A volunteer must communicate the cancellation of their brigade participation to their Brigade Leader and the Program Associate assigned to their brigade.
Global Brigades strongly encourages volunteers who wish to cancel their brigade participation to find a replacement volunteer so their original commitment to the program implementation may be fulfilled. Within 1 month* after their cancellation, the volunteer must email their Program Associate if they plan to apply the funds raised toward their Donation Goal for a future brigade, which will be reserved for a future brigade for up to 12 months** upon the time of cancellation.
If a volunteer cancels their participation within 14 days of the brigade start date, the funds available for application toward a future brigade will be reduced by $150 (Not applicable to TeleBrigades). This $150 will be utilized to cover the costs already expended to prepare for their brigade participation which was canceled on short notice.
*If the volunteer doesn’t email their Program Associate within the 1 month period, the funds raised toward the volunteer’s Donation Goal will be utilized to further Global Brigades’ mission and no longer available to meet a future Donation Goal.
**If the volunteer reserves the funds raised for a future brigade, but does not sign-up for a new brigade within 12 months, the funds raised toward the volunteer’s Donation Goal will be utilized to further Global Brigades’ mission
If Global Brigades has already booked a volunteer’s flight at the time the volunteer cancels their participation, Global Brigades’ travel team will work with the airline to cancel the flight. If the airline provides a cash refund back to Global Brigades for the flight, we will utilize those funds to further Global Brigades’ mission. If the airline provides a flight voucher back to Global Brigades in the name of the volunteer, the volunteer can utilize the flight voucher for a future brigade.*
*Typically, most flight vouchers expire 1 year after the date the original ticket was issued.
A chapter may have to cancel your Brigade for various reasons. Examples include not meeting the volunteer group minimum, or not having university support to travel abroad. When a chapter cancels their scheduled brigade, ideally they work with their volunteers to schedule a new brigade that works for everyone.
In some cases, the new scheduled brigade may no longer work for an individual volunteer and they may have to cancel their brigade participation. If this happens to you, please contact our Program Associate to find out if we can add you to another brigade that is scheduled for dates that work better for your schedule.
If you are unable to sign-up for a new brigade, you can email your Program Associate to reserve the funds raised toward your current Donation Goal for a future brigade’s Donation Goal for up to 12 months upon the time of cancellation.*
*If the volunteer reserves the funds raised for a future brigade, but does not sign-up for a new brigade within 12 months, the funds raised toward the volunteer’s Donation Goal will be utilized to further Global Brigades’ mission
Cancellations made by Global Brigades
Global Brigades’ number one priority is volunteer safety. In rare scenarios, Global Brigades may have to cancel brigades in a country due to events beyond our control, which may include, but are not limited to natural disasters, endemic and pandemic disease, and political unrest.
If your brigade is canceled by Global Brigades, we will do our best to help reschedule your brigade to possibly a new date and/or different country. If you are unable to participate in the rescheduled brigade, you can elect to reserve the funds raised toward your Donation Goal for a future brigade.*
*If the volunteer decides to not utilize the funds raised toward the volunteer’s Donation Goal for a future brigade, the funds will be utilized to further Global Brigades’ mission.
All donations are made to Global Brigades Health and Development, a registered charity in Canada. In compliance with Canada Revenue Agency regulations, ALL DONATIONS ARE NON-REFUNDABLE.* All donations raised will be used to further Global Brigades’ mission, which includes volunteers’ travel and participation in holistic development work, local staff to perpetuate programs, leadership building for community members and volunteers, and general administrative costs.
Global Brigades demonstrates accountability to donors in publishing an annual audit from an independent accounting firm.
*This policy is effective 26 September 2017, and applies to all donations made on or after this date.