Who We Are:
Global Brigades is an international non-profit that empowers communities to meet their health and economic goals through university volunteers and local teams. We work alongside rural community members to achieve their core development goals through integrated health, water and sanitation, and economic development programs. Based on its Holistic Model, Global Brigades’ mission is to sustainably transition out of each community once it has met development objectives, relying on both the strong buy-in of the community members and a dedicated in-country staff.
This role will support Kambia, Global Brigades’ sister organization that works with University Faculty to bring international project-based learning directly to their students.
APPLY BEFORE: June 5th, 2026
Ideal Start date: June 15th, 2026
Purpose Statement:
The Kambia Program Success Advisor serves as the primary relationship manager for assigned university groups throughout their entire lifecycle, from onboarding and recruitment through program preparation, program implementation, leadership development, and retention.
This role combines university/program success, account management, and program preparation into a single point of contact for students and faculty. Leveraging CRM systems, automation tools, AI-powered workflows, and self-service resources, the Advisor focuses on building strong relationships, developing student leaders, increasing program participation, and ensuring exceptional program experiences.
The Advisor works closely with Sales, Marketing, Operations, and In-Country Teams to help University Program grow, successfully prepare for program in country, and return year after year.
Core Responsibilities
University Program Success & Relationship Management (35%)
- Serve as the primary point of contact for assigned university groups and faculty advisors.
- Build strong relationships with Faculty
- Guide leadership transitions and succession planning.
- Support university program growth through recruitment, engagement, and fundraising strategies.
- Conduct regular check-ins with Faculty.
- Facilitate post-program debriefs and future planning conversations.
- Drive long-term program retention and multi-program engagement.
Program Preparation & Participants Readiness (35%)
- Guide groups through program planning timelines and milestones.
- Support recruitment, fundraising, participant registration, and travel preparation.
- Facilitate webinars, information sessions, and preparation calls.
- Ensure all participants complete required program steps and deadlines.
- Coordinate with in-country teams to communicate group needs and logistics.
- Serve as the primary liaison between participants and program operations teams.
- Support risk management and emergency communications when needed.
Leadership Development & Community Building (15%)
- Mentor Faculty and support leadership development if student leaders are identified.
- Encourage collaboration between programs and disciplines.
- Support conference participation and student/Faculty networking opportunities.
- Help cultivate future ambassadors.
Systems, CRM & Continuous Improvement (15%)
- Maintain accurate records and engagement tracking in HubSpot and MyBrigades.
- Utilize automated workflows, AI tools, and dashboards to improve efficiency.
- Monitor group health, engagement, fundraising, and registration metrics.
- Identify at-risk groups and proactively implement retention strategies.
- Support development of scalable resources, templates, and self-service tools.
- Provide feedback on technology improvements that enhance the participant experience.
Success Metrics
The Kambia Success & Program Advisor will be evaluated on:
- Program retention rate
- Participant retention rate
- University Program growth and sustainability
- Participant registration completion rates
- Fundraising performance, if applicable
- Faculty satisfaction
- Program readiness and on-time milestone completion
- Program participation growth
- CRM and data quality standards
Qualifications
- Bachelor’s degree or equivalent experience.
- Strong English written and verbal communication skills.
- Passion for Faculty leadership development and global health.
- Experience managing relationships, accounts, or student organizations.
- Experience using CRM systems such as HubSpot preferred.
- Highly organized with strong project management skills.
- Comfortable facilitating presentations, webinars, and group discussions.
- Strong problem-solving and relationship management abilities.
- Ability to thrive in a remote, fast-paced environment.
- Willingness to travel occasionally to programs, conferences, and events.
Ideal Candidate
The ideal candidate is part coach, part account manager, and part program coordinator. They enjoy building relationships, mentoring Faculty, solving problems, and leveraging technology to create an outstanding participant experience at scale.
Compensation & Logistics:
- Staff member lives in one of the following program countries and can commute to the local office* when needed.
- Location: Panama/Honduras/Belize/Guatemala preferred
- *This role is primarily a remote position, with a once-a-month visit to the office, with the possibility of more visits depending on groups or in-person meetings.
- Monthly salary
- Receives work computer (Chromebook) and cell phone, if applicable
- Local Phone plan provided, if applicable
- Eligible for health insurance, if applicable
How to Apply:
To apply, complete this form. You will be asked to submit the following:
- Your resume
- A short (1-2 minute) video cover letter outlining your experience, interest in this role, and what you would bring to the Program Advisor team (Include the link to share your video via YouTube, Google Drive, Dropbox, etc.)
APPLY BEFORE: June 5th, 2026
Ideal Start date: June 15th, 2026