Volunteer Engagement Associate

Start Date: February 2025
Language(s): English
Location: Remote

 The Volunteer Engagement Associate (VEA) role is responsible for organizational growth, volunteer engagement, and retention. The VEA focuses on creating, nurturing, closing, and retaining leads for all of Global Medical Brigades’ in-person and virtual programming.  The VEA is a key member of the Growth Team, and is hyper-focused on creating new chapters and volunteers in support of Global Medical Brigades’ mission to deliver healthcare internationally.

Responsibilities include but are not limited to:

Lead Generation, Lead Management & Chapter Creation (80%) 

  • Interact professionally with potential volunteers via phone, email, telephone conferencing, webinars, on social media and in person, cater to their unique needs, and convert leads into chapter leaders.
  • Pursue all leads that come in through websites, social media, and referrals. 
  • Nurture and convert inbound leads into chapters and begin the planning processes of their brigade, to help meet organization-wide growth goals.
  • Maintain organized and accurate lead conversion information and activity reports in Hubspot CRM.
  • Provide engaging and articulate information about Global Brigades’ value proposition to potential leaders and provide customized support as they navigate the Chapter creation process.
  • Work with the Marketing and Program Teams to foster partnerships with official and unofficial partners to promote all Medical Brigades programs.
  • Creatively generate new lead opportunities by capitalizing on internal opportunities (brigades, student leadership conferences, Campus Chairperson program, internships), and external opportunities (external conferences, distributing marketing materials, webinars) on occasion.
  • Collaborate with the Marketing Team on social posts, blog content, ideas for landing pages, external conferences etc. in order to generate new leads.
  • Create and maintain updates of chapter creation marketing materials and plan to conduct active outreach to students  .
  • Increase retention by maintaining strong chapter relationships after they have completed their brigades by encouraging leader transitions and future brigade planning.
  • Collaborate with the Marketing team to develop nurturing campaigns and email content.

 

CRM Development & Management (10%)

  • Ensuring quick follow up times and frequent touch points with leads and contacts.
  • Support in the creation of strategic workflows to drive lead conversion and retention across all audiences.
  • Maintain communication processes for lead conversion, engagement, and retention across all audiences in Hubspot CRM.
  • Act as a resource to maximize CRM efficiency across departments and boards.
  • Conduct quarterly updates and analysis of Hubspot materials to keep current and responsive to student trends.

 

Leadership Development Programs (Campus Chairpersons and Chapter Leaders) (10%)

  • Support Campus Chairpersons to represent their campus, unite and empower their chapters, and grow the GB movement by providing mentorship and guidance as needed. 
  • Facilitate monthly Campus Chairperson meetings which aim to foster a support network and provide guidance with common chapter challenges
  • Grow the Campus Chairperson program by retaining existing and identifying new Campus Chairpersons through various recruitment initiatives and cross-team collaboration. 
  • Maintain the Campus Chairperson base year to year by facilitating strong leadership transitions and executing various retention initiatives.
  • Recruit, identify and support Student Leadership Conference (SLC) hosts. 
  • Lead coordination of conferences in conjunction with Campus Chairpersons by creating conference web pages, coordinating recruitment efforts, curating itineraries, and ensuring logistics are executed.
  • Attend internal and external conferences as needed to present and facilitate conference activities, speak passionately about the organization, and foster meaningful connections with leaders/volunteers.

 

Qualifications:

  • Verbal and written fluency in English required
  • Bachelor’s degree or educational equivalency required
  • Previous experience with Global Brigades or other international volunteer programs preferred
  • Experience with CRM (Hubspot) preferred
  • Organized, with an ability to identify new projects and prioritize time-sensitive assignments
  • Must be comfortable with public speaking and confidence with engaging in groups (English)
  • Able to adhere to the organization’s virtual work environment policies and maintain regular, consistent working hours M-F
  • Strong communication skills; able to work in a virtual environment and adhere to virtual work policies
  • Strong passion and ability to communicate Global Medical Brigades’ model
  • Minimal travel to Global Brigades events as needed
  • Ability to present and disseminate information in a clear and concise way
  • Ability to match the Global Brigades voice, message, and branding guidelines
  • Demonstrate empathy and advocacy
  • Strong fluency in Google Suite (Gmail, Google Docs, Google Sheets, Google Meets, Google Slides)

 

Compensation & Logistics:

  • Full time (40 hours per week)
  • Staff member must be based in the US
  • Annual salary commensurate with experience
  • Receives work computer / subsidy
  • Reliable internet and the ability to work from home
  • 14 days paid time off annually, plus holidays
  • Health insurance and stipend offered

 

Application Details:

To apply, please fill out the form below to submit your resume and a short (1-2 minute) video cover letter outlining your experience, interest for this role, and what you would bring to the Volunteer Engagement team.